Return & Refund Policy

Last Updated: March 8, 2026

Thank you for shopping at Cue Ball Chronicles. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

1. Return Eligibility

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and unworn
Be in the same condition that you received it
Have original packaging and tags attached
Include proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

Items marked final sale
Used or damaged items caused by the customer
Customized or personalized products
Gift cards (if applicable)

3. How to Start a Return

To initiate a return, please contact us at:

Email: support@cueballchronicles.com

Include the following information in your email:

Order number
Name used for the order
Item(s) you wish to return
Reason for the return

Once your return request is approved, we will provide instructions on how and where to send your package.

Please note: Items sent back without prior approval may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was:

Defective
Damaged during shipping
Incorrect item sent by us

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Your refund will be processed to the original payment method
Refunds typically take 5–10 business days to appear depending on your bank or payment provider.

Shipping fees (if applicable) are non-refundable.

6. Exchanges

If you need a different size, color, or item, please contact us first. The fastest way to get the item you want is to:

Return the original item
Place a new order once the return is approved

7. Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive an item that is:

Defective
Damaged
Incorrect

8. Contact Us

If you have any questions about our Return Policy, please contact us:

Cue Ball Chronicles
Email: support@cueballchronicles.com