Shipping Policy
Last Updated: March 8, 2026
Thank you for shopping at Cue Ball Chronicles. We are committed to delivering your snooker apparel and accessories quickly and securely. Please review the shipping information below.
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1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. During high order volumes, processing times may be slightly delayed.
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2. Shipping Times
Estimated delivery times depend on the destination.
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United States
Orders shipped to the United States typically arrive within 5–7 business days after dispatch.
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International Shipping
Orders shipped to other countries worldwide are typically delivered within 10 business days after dispatch.
Please note that delivery times are estimates and may vary due to customs processing, courier delays, or local postal services.
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3. Shipping Costs
Shipping costs are calculated at checkout based on the destination and order size. Any applicable shipping fees will be clearly displayed before completing your purchase.
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4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your delivery.
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5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
6. Incorrect Shipping Address
Please ensure that your shipping address is accurate at the time of checkout. Cue Ball Chronicles is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
If you notice an error in your shipping details, please contact us immediately at: support@cueballchronicles.com
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7. Lost or Delayed Packages
While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.
If your package appears to be delayed or lost, please contact us and we will assist you in tracking and resolving the issue.
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8. Contact Us
If you have any questions regarding shipping, please contact us:
Cue Ball Chronicles
Email: support@cueballchronicles.com